Traceability in field services: ensuring that no detail is lost along the way
In managing external teams, information is the most valuable asset. However, in an operation based on manual processes or informal messaging tools, it is common for crucial details to “fall by the wayside”. A photo that gets lost in the cell phone gallery, an unregistered arrival time or a piece exchanged without annotation can generate […]
Why Your Technicians Will Love Using a Modern FSM
Resistance to the adoption of new technologies is a common challenge in any field operation. Often, those at the forefront see new systems as another bureaucratic burden or a surveillance mechanism. However, when Field Service Management (FSM) software is designed with a focus on the experience of those who use it, the scenario changes: the […]