Proactive team planning: the right coach, in the right place, at the right time
In the field service industry, planning is the engine that defines whether the operation will be profitable or if it will just “pay the bills”. One of the biggest challenges of any manager is to balance demand with team capacity, but the secret of high performance is not only in occupying the agenda, but in […]
Traceability in field services: ensuring that no detail is lost along the way
In managing external teams, information is the most valuable asset. However, in an operation based on manual processes or informal messaging tools, it is common for crucial details to “fall by the wayside”. A photo that gets lost in the cell phone gallery, an unregistered arrival time or a piece exchanged without annotation can generate […]
Why Your Technicians Will Love Using a Modern FSM
Resistance to the adoption of new technologies is a common challenge in any field operation. Often, those at the forefront see new systems as another bureaucratic burden or a surveillance mechanism. However, when Field Service Management (FSM) software is designed with a focus on the experience of those who use it, the scenario changes: the […]