Service Management
Manage services with customized hierarchies, forms and execution flows .
In Digiteam you can create groups and subgroups of service types.
And define specific attributes such as SLAs, skills required for execution, average execution time, among others.
Customize the tool according to the needs
of your team.
Customize
the tool according to the
needs
of your team.
Forms
You can associate forms with each status change using our no-code or low-code build tool.
This allows the business team to easily define what kind of information to collect in their external activities, without relying on developers.
Technology with
Digiteam
Promote monitoring of
strategic information, integration with various systems and effective communication.
Analytical
Digiteam has an advanced module at for monitoring strategic information and key business indicators.
This allows this information to be analyzed and cross-referenced with information from other contractor databases and systems.
You can export the data to Excel or CSV spreadsheets to set up specific analyses.
Customize the module with
Graphics
Maps
KPIs
Tables
Communication
Two-way communication between the central office and the team, making it possible to create groups for conversations or important announcements.
Teams can ask for help directly from the work order, Digiteam automatically sends the location to help the center if it needs to send support.
Integration with other systems
With this feature you can build and manage Digiteam’s inbound and outbound integrations.
This is where the business rules and transformations necessary for communication between Digiteam and the organization’s platforms such as ERP, CRM, Service Desk and more are defined.
This module takes care of all the governance, security and scalability needed to meet the SLAs.
With Digiteam
you can
BENEFITS AND FEATURES
Smart planning
Planning
smart
Define the best teams to attend the service, such as the number of team members, skills, distance from the location and service.
The planning wizard can be used to generate planning batches for several teams with large volumes of services.
Route optimization
Route optimization
By generating an automated plan, Digiteam calculates thousands of service location combinations in relation to the team’s location (starting point).
This provides an optimized route that minimizes staff travel and is based on the objectives defined by the user.
Dispatch
Digiteam offers the option of manual dispatching, giving the user complete autonomy to extend the team’s working hours, for example.
In addition, it is possible to carry out dispatching automatically, in which the system carries out assignments at intervals based on predefined rules, without the need for human action.
Automatic dispatch analyzes pending services and dispatches them automatically according to criteria defined by the business.
Manually, the dispatcher can select one or several POs and assign them to a team.
Inventory
Control the parts or assets that the teams take to the field and use during external services.
Control orders, deliveries and returns, direct transfer and booking, acceptance of full or partial receipt.
Complete overview of transactions between warehouses and parts in use related to application sites (assets).
Functionalities for
the best service management
Attach photos
Qr Code and Bar Code reading
Meter reading with OCR
Signatures
Texts
Free drawing
Real-time localization
Lists
Custom fields
Number
