Welcome to Digiteam!
We are a Platform and our marketing model is Software as a Service, which provides a complete management system for the management of your external teams with highly customizable features and solutions for the most diverse types of activities.
The purpose of these Terms and Conditions of Use (Terms) is to define the conditions of use that will govern the use of Digiteam, owned by the company DIGITEAM TECNOLOGIA LTDA., a private legal entity, duly registered with the CNPJ/MF. with the number 07.821.585/0001-50, headquartered at Setor Bancário Sul Quadra 02 Bloco E, número 12, Complement Salas 402 à 406, Asa Sul, Brasília – DF, Cep: 70.070-120.
The use of the Platform by the User is governed by these Terms and Conditions of Use, so we recommend that you read them in full, as acceptance of the Terms is mandatory for registration and use of the Platform.
We will be happy to answer your questions or receive your comments or complaints through the following email: suporte@digiteam.com.br.
Information you will find in these conditions
1. Important concepts of these conditions
2. What does Digiteam offer?
- 2.1 Menus Type
3. How to use the Digiteam platform?
- 3.1. How to register other users?
- 3.2. How to file a new claim
4. Conditions of registration and use of the platform
5. Digiteam’s obligations
- 5.1. Limitation of Digiteam’s Liability
6. User obligations
7. Prohibited Behavior
8. Intellectual property
- 8.1. Software Licenses
9. Account Closure
10. Privacy Notice
11. General provisions
1. Important concepts of these conditions
Below you will find some concepts to help you understand these Terms.
Field agent. An individual, an employee of the Company, which is managed through the Platform’s integrated application.
Lawsuits. Distributed services (Work Orders – OS) and supervised by the Platform for Field Agents.
Company. Legal entity that hires the Digiteam Platform to manage its external teams.
Connect. Process of access to the Platform through authentication or identification of the User using previously registered, personal and non-transferable credentials.
Platform, Digiteam or Digiteam Platform. Software-as-a-service platform licensed, by contract, for use by the Company.
Software as a service (SaaS). Software distribution and marketing method.
Users. Those who represent the Company, known as ‘Administrators’ of the Platform.
2. What does the Digiteam platform offer?
Digiteam is a platform that provides companies from the most diverse segments and activities, with special attention to the Utilities sector, with a complete management system for their external teams, with highly customizable solutions.
It is important to note that the Digiteam Platform is a Software as a Service (SaaS), under the terms and conditions of the contract signed between the parties.
With the Platform, the company will have several tools to manage its employees, field agents, and can create and monitor Demands.
The Digiteam Platform will develop exclusive customization processes for your Company, taking into account the reality and needs of your business, using the most modern technologies available in the market, including, among others:
- Easy management and viewing of performance reports anytime and anywhere.
- Definition of processes by type of service, in a standardized way, using a tool with execution flows and customizable checklists that speed up data collection in the field and minimize errors.
- Agile and efficient services, assigning adequate resources to a greater number of services with the same available resources.
- Increased customer satisfaction by providing transparency in the process from request to service evaluation.
2.1. Menus Type
On the left side of the Platform, Users can access several menus to use the functionalities:
- General Menu. Access to Field Agent and Demand Management functionality.
- Maps. Registration of new zones and regions for carrying out claims, as well as their categorization. Users can also create and categorize areas of interest to make claims.
- Actions. Claims Management Panel, where Users can view a list of all open and/or ongoing claims. We can also view all forms related to registered vehicles, such as license plates and registrations.
- System. Panel with access to the units and regions where the Demands are being processed, including a list of Field Agents and their respective information.
3. How to use the Digiteam platform?
The Company may book a demo of the Platform through the link digiteam.com.br, informing the name and email of the requester.
A demo is a way to present how the Platform works so that you can better understand how to use it and how to facilitate its use in your professional activities.
To acquire the right to use and license the Digiteam Platform, you must enter into a contract for the provision of specific services, in which case all the necessary information regarding the implementation and access to the services will be made available.
After contracting, the registration data of the Administrator User, on behalf of the Company, will serve as the basis for generating an identifying account, from which you will have access to the Platform and its functionalities.
The User must define their own username and access information to the Platform, and it is their sole responsibility to maintain the confidentiality of such information. Digiteam is not responsible for any accidents or damages that may be caused by irregular access by third parties.
The registration of other types of users, such as ‘Field Agents’, ‘Dispatchers’, ‘Auditors’, among others, will be carried out and access granted by the User Administrator, and is therefore his sole responsibility.
3.1. How to register other users?
The Company, through the Administrator User, can create other types of users, classifying different types of access and functionalities, such as:
- Dispatcher: Company employee who uses Digiteam in web mode to assign and distribute Demands to Field Agents.
- Field Agents: Company employee who will carry out the Demands distributed and monitored by the Platform through a mobile application.
3.2. How to register a new Claim?
For Users to create new Demands to be assigned to Field Agents, use the “New Order” button, which will open a panel requesting the following information about the Demand:
- Order type
- Priority
- Candidate’s name
- Applicant’s telephone number
- Start date
- Estimated duration
- Unit
- Region
- Description
The “Order Type” and “Unit” fields will have selectable options customized by the Company, according to the needs of each Demand and the regions of service of the Field Agents.
The User also has the option to register and receive Service Orders through integration with its service or service management platform, a procedure that may be defined in accordance with the Company’s agreement.
4. General conditions of registration and use of the platform
In order to register and use the features of the Platform, the User must accept, agree and undertake to comply with these Terms and Conditions of Use, as well as the applicable legislation.
It is a mandatory requirement for the use of the Platform that the User be, cumulatively: (i) an individual, (ii) a representative of the Company who will exercise the function of Platform Administrator, and (ii) be 18 years of age. (eighteen) years or older or is emancipated, under the terms of the applicable legislation.
The User must provide true, accurate, current and complete information.
The User accepts that it is their sole responsibility to keep their registration data updated and ensure the protection and privacy of their access password.
Additionally, it is important to note that only 1 (one) account per User is allowed on the Platform.
Digiteam reserves the right to refuse registration or cancel accounts that it deems unsuitable, as well as refuse to provide any service that does not meet its standards, without prior notification to the User.
5. Digiteam’s obligations
Digiteam will provide its services in accordance with the conditions described in these Conditions, keeping the User informed of any changes by updating this document.
Digiteam’s obligations are limited to ensuring the functionality and security of the Platform, as well as making the necessary corrections and/or modifications.
Digiteam will not have any responsibility for the following situations:
- The conduct of Users, whether on or off the Platform.
- The User’s failure to comply with their obligations, violating them
- Conditions and Applicable Law.
- Damages that the User may suffer as a result of the improper use of the Platform, such as irregular access by third parties to their access account.
- Damages that the User may suffer from the exclusive actions of third parties, as well as from network connection failures and malicious interactions such as viruses.
- Fortuitous events or force majeure.
- Any technical or operational failure that impairs or makes unfeasible the use of the Platform for a certain period of time, since such failures may occur and are expected due to the use of technology.
The User is solely responsible for the data and information entered in their account, so it is not Digiteam’s obligation to verify or certify the veracity or insufficiency of the data provided.
5. 1. Limitation of Digiteam’s Liability
The User acknowledges that the services may be made available in various formats, according to the customization of the Company, which is solely responsible for determining the form of provision of services, terms, values, guarantees, etc., without any interference or interference from Digiteam.
Digiteam only grants the license to use the Platform, which is a tool for managing employees in the provision of services, and is not responsible for errors and/or inconsistencies in the provision of information in the registration of Users, Demands or other necessary records. for the use of the Platform.
Digiteam is not responsible in any case for:
- For the services provided by the Company to its clients, which are not specific and exclusive to the functionalities of the Platform.
- For any other services, activities and/or Demands distributed by the Company that are not within the scope of the license to use the Platform.
- Hiring third parties, service providers, employees of the Company.
- For registration, validation and/or verification of the user’s data that will be registered by the Company’s Administrator User.
- For any action that is considered to be the responsibility of Users in the exercise of their professional activity or in the use of the Platform.
- For the availability and accessibility of the places and regions necessary to carry out the Requests.
- For damages, losses or losses suffered by third parties as a result of failures in the system or in the Requests made.
The User accepts that the impossibility of using the Platform does not imply the impossibility of “as is”.
6. User obligations
It is the User’s obligation to use the Platform in accordance with the conditions described in these Conditions, in the applicable legislation and, where applicable, in the contracts entered into between the parties.
The User must always use the Platform honestly and ethically and refrain from any type of abusive, illegal or offensive behavior.
The User is solely responsible, for all purposes, including legal purposes, for the content of the information they enter and for the commitments they make on the Platform.
7. Prohibited Behavior
The User declares and undertakes not to:
- Practice any type of unlawful and immoral act that may violate current Brazilian or international legislation.
- Violate the rights of third parties or the rights of the Platform.
- Provide or allow access to illegal, violent, pornographic content or any other act contrary to the law and public order.
- Attempt to defraud or manipulate the Platform or other Users.
- Users.
- Induce or practice any act of discrimination or incitement to hatred against people and/or groups of people for reasons of nationality, race, religion, sexual orientation, gender, physical condition, nationality, among other acts that contravene public order and Brazilian legislation. .
- Use automated scripts to collect information or interact with the Platform environment or any electronic means, such as websites owned by the Platform.
Violate the intellectual property rights of the Platform or any third party. - Use the Platform for any purpose other than that set forth in these Terms and Conditions of Use.
Digiteam may, at its sole discretion and upon prior notice to the Company, suspend or exclude the User’s access to the Platform whenever prohibited conduct is detected, without the need for prior notice or the right to any type of compensation.
8. Intellectual property
The ownership and rights relating to the Platform, as well as each and every one of the contents made available through it, belong exclusively to the company DIGITEAM TECNOLOGIA LTDA (DIGITEAM).
The Company does not acquire, through these Terms and Conditions of Use, any intellectual property rights or other exclusive rights, including patents, designs, trademarks, copyrights, or rights to confidential information or trade secrets, in or relating to the Platform, which are the exclusive property of DIGITEAM.
8. 1. Software License
For the provision of services, it is necessary to license the software developed by
DIGITEAM for the Company’s use.
DIGITEAM remains the owner of all intellectual property or copyrights developed by it within the scope of the Platform, since it only grants the rights to use the software produced, in a revocable and retractable manner for its commercial purposes.
The license does not cover the source code of the project, which will remain the intellectual property of DIGITEAM.
DIGITEAM shall not be liable for the improper or inappropriate use of the software and/or any products and/or items offered by the Company, as well as for any loss or damage suffered by the Company or any third party as a consequence of such improper or improper use.
9. Account Closure
The closure of the Company’s account on the Platform may depend on the contract entered into between the parties.
To request termination, the User may contact the following channels: suporte@digiteam.com.br or WhatsApp +55 61 3226-6458.
Only the Company may request the termination of any User account under its responsibility.